FREQUENTLY ASKED QUESTIONS

WHAT DOES CHISEL N STRIDE OFFER

Chisel N Stride is a boutique fitness studio (not a gym). We offer group fitness classes, personal training (1-1 fitness coaching), and semi personal training (2 persons per personal training).

WHAT’S THE DIFFERENCE BETWEEN GROUP FITNESS CLASSES AND PERSONAL TRAINING

Group classes are catered for those who have previously attended such classes and are seasoned fitness enthusiasts who can personally modify their form and intensity in a group setting. Personal training is 1-1 fitness coaching intended for the following:

  • beginners to fitness

  • pregnant ladies / ladies who have just delivered a baby

  • injured individuals

  • persons over 55 years of age not comfortable in a group setting

  • specific training goal which group fitness does not accommodate

HOW DO I JOIN CHISEL N STRIDE

The first step is to form your account with us by clicking SIGN UP on our homepage

WHAT IS YOUR PRICING

Please click here to see our pricing for the various programs. Before you make a purchase, take note of our expiry date of each of the packs. Once a purchase is made, it is non refundable.

WHAT’S THE DIFFERENCE BETWEEN THE CREDIT BUNDLE AND MONTHLY MEMBERSHIP

To take our group exercise classes, you can either purchase a credit bundle or a monthly membership. The credit bundle consists of either 6, 12 or 18 classes and each bundle has an expiry date by which you must take your classes or the bundle expires. You can take any group exercise class in our chisel or stride zone. Credit bundles can be shared amongst immediate family members such as with parents, siblings or spouses (but not friends or distant relatives).

A monthly membership consists of 12 classes with a 30 day expiry which commences from the date you purchase your membership. A monthly membership cannot be shared with anyone else nor can the membership be extended or frozen. Classes cannot be transferred if they cannot be used within the 30 day period.

HOW DO I BOOK MY SPOT IN A GROUP CLASS OR PERSONAL TRAINING

To book a spot in any of our group fitness classes, you need to have credits in your account

  • For group classes our booking window closes down 3 hours before the scheduled start time. If you wish to book outside the booking window, whatsapp us at 0527049433

  • For personal training and we require 24 hours notice to make a booking

CANCELLATION OF CHISEL N STRIDE GROUP CLASSES

Group classes must have 2 or more registered sign ups for the class to proceed. If the class is cancelled, you will be notified at least 6 hours ahead of time and your credit will be returned back to your account if you have pre-booked a spot in class.

HOW DO I CANCEL MY CLASS RESERVATION

For both group classes and personal training, we have a 12 hour cancellation window which means that if you cancel your booking less than 12 hours before the scheduled start time, your account will automatically be deducted 1 credit or 1 class from your membership. Email us / WhatsApp us to cancel your booking

DO I NEED TO HAVE AN ACCOUNT TO ATTEND A CLASS OR PERSONAL TRAINING

Everyone who comes to Chisel N Stride must have an account before they attend a class or personal training

DO I NEED A HEART RATE ARMBAND TO PARTICIPATE IN STRIDE ZONE CLASSES

All Stride Zone classes use our heart rate training board. Our personal training sessions provide you a heart rate armband. In group classes, if you are not wearing a heart rate armband, please note we cannot provide in depth personalized coaching guidance.